Frequently Asked Questions

There’s no such thing as a completely free VPN since maintaining a VPN service costs a lot of money. 
Found a VPN service suggesting a completely free model? It’s probably selling your data to pay for it’s expenses.

The flat truth is that free VPN’s are dangerous. They might and probably will share your data with 3rd parties in order to cover their costs.Furthermore, your data is most likely to be stored somewhere, and you get no guarantees that your data, surfing history and personal information will not be used or sold.By presenting ads only, Free VPN’s simply cannot cover the costs for the service and at this point you should ask yourself – what that company does with your information?

There might be two scenarios:

1. The servers are not secured, they are cheap and the speed and performance will perform poor service.
2. Your data is being stored and might be sold to 3rd parties in order to cover the expenses.

HotSpot VPN is completely transparent with you. We want our users to know why they did right by choosing Hotspot VPN.We, at Hotspot VPN, subsidise our free service version by displaying advertisements and by selling premium packs.  Our users might use the service freely by using the slower servers and watching ad, but many of our users choose to try and join our premium service. This way, we don’t need to collect or sell any of your information – Simply by providing the best service.

Our free version provides the same HotSpot’s VPN level of protection that is included in our paid plans, yet If you would like to enjoy an app experience with no ads and get the additional benefits of our premium users, then you can upgrade to a premium plan. Users who upgrade to our premium version, provide us with enough income to keep our service running smoothly.

Bottom line – There are many free VPN services out there. You may use them but it’s important to us to let you know everything before you make your decision. Remember that when you are using VPN, you data is being processed by your VPN provider. That’s a big deal and it’s important to us to let you know the risks.

If you are looking We provide a period of free usage and we will never sell your data to anyone.
Get started with our free version – Click here: Download Free VPN.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

The Hotspot VPN app is available for both iPhone and iPad and a Hotspot VPN Premium membership
can be used on both your devices easily.

Your Hotspot VPN Premium membership is linked to you Apple ID, so in order to use the same membership on more than one Apple device you own – start by making sure you are using the same Apple ID you have subscribed to the service with on both devices. Then, once both your devices are set with the same Apple ID follow these 5 short steps:

1. Download the Hotspot VPN app from the App Store.
   
2. Launch Hotspot VPN.
   
3. On the home screen – tap the Menu button then tap Restore Purchases.
   
4. Fill in the credentials of your Apple ID using which you have made the purchase.
   If you are already logged in properly, just wait a few seconds.
   
5. Kill the Hotspot VPN app (close it and kill it in the background) then relaunch it.
   You may now enjoy your Hotspot VPN Premium membership access.

Please note – We highly advise against using your Apple ID on devices that are not yours. The Hotspot VPN Premium membership will only stay active for as long as the iCloud Apple ID is set as your Apple ID account and this means that in case you use your Apple ID on a friends’ device, whatever purchase or service they do on their device will now charge your account and your credit card. It’s better to avoid it.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

94% of the world’s VPN users don’t know how to use it. That’s right. It’s a huge number and it is the main reason why most users get nearly half the performance and the benefit they should get.

While we optimize the service regularly in order to make sure our users, even without being a tech expert, can use our VPN easily, there are still a few rules of thumb that can make your VPN performance much much better.

Note that you can always use the ‘Optimal server’ option on your app’s server selection screen (Don’t know how to change your virtual location using the app? Click here). This will automatically test and select the best location and server for your current location and network. But in case you are looking for more control over your VPN connection – here are the big 4 tips for the ultimate VPN experience:

• First, go to the VPN app’s servers list and choose a server located in a country nearby your current location (but obviously not the one you are at). For example: let’s say I’m currently located in Paris, then the best server for me will be located in one of the countries near France such as Germany or United Kingdom. In case I’m located in Dubai or New Delhi, then I should probably choose a server placed, for example, in Hong Kong. Connecting using a server in a nearby country is important since you now connect through this selected VPN server and the shorter the geographical distance – the faster and more stable your VPN connection will be.
  
  
• Second, each VPN server is being used by multiple users. Though not too often, a server may sometimes overload by having too many users who are using it at the exact same time, causing it to perform slower or having a hard time connecting. Especially for these overload incidents, we have placed more than one server at each location. So, in case you are having a hard time connecting to the VPN server or maybe you experience a slow connection – simply try changing to another server within the same location. For example: In case I’m located in Germany, and the server France 1 is a bit slow – Simply switch to France 2 or France 3. This should increase your VPN connection speed and allow you to enjoy a bigger bandwidth since you are now using a less crowded server.
  
  
• Another indication for the server’s current speed and connection quality is the quality bars next to each location. 1 bar – is bad quality, 2 bars – is fine quality and 3 bars – is great quality. Please note that the ‘quality’ of a server changes every few minutes due to the amount of users who are currently using it and other parameters that affect its performance, so for the perfect VPN session – make sure to check them before each connection.
  
  
• Now, in case you have selected a nearby location, tried changing between it’s different servers and you still experience connection problems or speed issues – It might mean that you are being blocked. In some places around the world, the government or ISPs (your mobile data provider for example) block certain contents or data transportation in order to have control of the information within it. In order to bypass these blocks and restrictions we have recently added special servers, in various locations, in which we have used a specially developed protocol that cannot be blocked. You can identify these special protocol servers by the ‘thunder’icon on their flagץ
  

General recommendation

we highly advise you to check different locations and servers from time to time.
You might just discover a server that works amazing for your needs in an unexpected location.

In case this article didn’t solve your issue, please Contact Us. 
Our devoted support team will be glad to assist you.

Our applications are constructed of different locations and server combinations. Each application uses slightly different protocols, providing better performance for different users based on their current location, network and network provider.

Among our tons of servers located all around the world, you will be able to find the servers in the following countries:

• United States of America – California
• United States of America – New York
• United States of America – Colorado
• United States of America – Georgia
• United States of America – Florida
• United States of America – Washington
• South Korea
• Japan
• United Kingdom
• Ireland
• Singapore
• Germany
• Brazil
• Canada
• Australia
• India
• Egypt
• Turkey
• Colombia
• Hong Kong
• France
• Italy
• Mexico
• Norway
• Netherlands
• Sweden
• Pakistan
• Taiwan
• Switzerland
• Thailand
• Bulgaria
• Romania
• Hungary
• Argentina

And many many more… (:

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

In order to change your location, please follow the following instructions:

1. Launch the Hotspot VPN app.
2. On the main screen – tap the Change location button.
3. On the new Select location screen – choose one of the servers located in a nearby country (to your current location).
4. You have now been automatically redirected to the main screen. Tap the Connect button.
5. Enjoy your VPN connection (:

We highly recommend you to read our short guide on Which server should I choose? for selecting the best server for you and enjoying the best VPN experience possible.

In case this article didn’t solve your issue, please Contact Us. 
Our devoted support team will be glad to assist you.

First of all, good news – don’t worry! You have not been charged twice. Our In-App Purchases are managed by Apple. Apple’s billing system is extremely smart and is built to automatically prevent billing issues (such as double charging). The Apple billing system limits the users to purchasing each subscription pack only once per payment period, making it technically impossible for a user to double-purchase the same subscription pack twice.

However, even Apple (rarely) has bugs, so just to be sure – we recommend you to check your recent credit card charges and see whether for some reason it was charged twice.

Please note that in most cases where Apple mistakenly charges twice – their system is intelligent enough to automatically compensate you in the following month (or on another purchases, in case you have made more than one). So don’t worry – you will get your refund one way or another.

Not satisfied with the regular Apple compensation method? let us know, we will be happy to assist. We will make sure to redirect you to the Apple office in charge of refunds so they can help you. Simply Contact us and make sure to include the following:

1. Screenshot of your subscription payment history (click here to find your Apple ID’s subscription purchase history).
2. Screenshot of the double credit card charges (make sure not to include any private credit card information).

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

The Hotspot VPN Premium service is considered as one of the top VPN services in the world, and for a good reason – Hotspot VPN Premium provides you with the best, most reliable and secured VPN thanks to it’s servers, protocols and mobile applications who are the best you can find these days.

Having a Hotspot VPN Premium membership means you can stay calm while we protect you. You can trust us with your logs, your data, your personal information and browsing history, none of which will ever be stored anywhere and while you are getting the best, fastest and most stable VPN experience out there.

Additionally, Hotspot VPN Premium grants you the access to tons of servers in a huge list of locations all over the world. With hundreds of servers and unique IP’s that are being re-uploaded every week, we make sure you are truly invisible and secured! 

Unlike any other VPN service, our Optimised server AI system will automatically select the best server available for you, based on your location, your network, each server’s current availability and many more secret factors taken into account in order to provide you the fastest and most seamless VPN connection.

Also, Hotspot VPN Premium users get unlimited data usage. Use the best VPN as much as you want, without any limitations.And just in case something goes even slightly wrong – our team is available 24/7 providing you full support to help you with any issue, question or idea you may have. HotSpot VPN Premium provides you with the best value for your money.

Take Hotspot VPN Premium for a ride, try it FREE for 7 days and see for yourself!

In case this article didn’t solve your issue, please Contact Us.Our devoted support team will be glad to assist you.

Every purchase you make on your iPhone or iPad is automatically being documented into your Apple ID. This means that as long as you keep the same Apple ID account as your device’s iCloud account, the membership (or any other perk) you have purchased remains active. In order to restore this membership, all you have to do is “reminding” the app you are using to restore your right for a membership from your Apple ID. And the way to do it is pretty easy – simply follow these  these 5 short steps:

1. Download the Hotspot VPN app from the App Store (to make sure you are using the latest app version).
2. Launch Hotspot VPN.
3. On the home screen – tap the Menu button then tap Restore Purchases.
4. Fill in your Apple ID using which you have made the purchase. If you are already logged in properly, just wait a few seconds.
5. Kill the Hotspot VPN app (close it and kill it in the background) then relaunch it. You may now enjoy your Hotspot VPN Premium membership access.

In case you make the same purchase again using the same Apple ID, it will automatically combine with the already existing purchase, making sure you won’t get charged twice

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

Hotspot VPN Premium is considered one of the best VPN products in world, with several cyber and tech awards won during 2017, 2018 and 2019. Hotspot VPN Premium members enjoy ultra fast VPN connection, unlimited bandwidth, tons of servers in a huge list of locations, 100% no in-app ads and full access to Hotspot VPN’s special streaming and unblockable servers.

In case you are considering one of the Hotspot VPN Premium membership plans –
please review our different offers and choose the one that fits you best according to your needs.

Free Trial Premium Membership

We are so sure that you are going to fall in love with our service once you actually try it – that we are giving it completely FREE for one week! That’s right! Get your FREE week now with no obligations and no need for a credit card. You can cancel it anytime.

FREE   –   Get it now!

1 Week Premium membership

Travelling and looking for a reliable, unlimited VPN just for a specific period of time? You got it! Our 1 week membership pack will provide you with a short yet awesome period of Hotspot VPN Premium for the lowest price possible.

$4.99   –   Get it now!

1 Month Premium membership

Not sure how long you are going to be needing a VPN? No problem. Get our monthly Hotspot VPN Premium membership for 1 month. You can cancel it anytime!

$5.99   –   Get it now!

3 Month Premium membership

Already familiar with Hotspot VPN Premium and how awesome it is? that’s great!
Here’s an amazing offer for you – get 3 months of Hotspot VPN Premium with 15% DISCOUNT!

14.99$ (instead of 17.99$)  – Get it now!

12 Month Premium membership

Already familiar with Hotspot VPN Premium and how awesome it is? You wanna use VPN all the time or simply have it available for you at any time? Here’s the best offer you can possibly get – 1 whole year of Hotspot VPN Premium with 30% DISCOUNT! (about 4$ per month) Now that’s a wow…

49.99$ (instead of 71.99$)  – Get it now!

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

First, choose the best Hotspot VPN Premium membership plan to suit your needs. You may find all of our premium membership plans under Which premium packs are available?, see what they each offer and choose the best one for you.

All membership purchases are handled and managed by Apple, which means you are required to have an Apple ID that includes a valid credit card (see how to setup payment method on your Apple ID). Purchasing a membership plan using your Apple ID is great for you – it means that Apple protects you and your payments for as long as you are a Hotspot VPN Premium member. Apple will keep your subscription backed up so it is always available on your Apple ID on all of your devices and at all times (as long as you are still an active member). Once choosing your preferred membership plan, make sure you are eligible to make purchases through your Apple ID, simply click here and complete your purchase.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

So you have received a coupon or a gift card that you want to use. It’s super easy! Though Apple has it’s guide on how to Redeem App Store & iTunes Gift Cards and content codes,

Here is a shorter instruction on how to activate your coupon with 4 quick steps:

1. Open App Store and, under the Apps tab, scroll all the way down and tap the Redeem button.
   
2. Enter your coupon code in the Code field then tap Redeem (at the top right corner).
   
3. The App Store will now automatically identify the coupon you have entered along with all of it’s information
   (target application, coupon included benefit, etc…).
   
4. Now make sure to close the Hotspot VPN app and kill it in the background,
   then launch it again. You should now have the coupon benefit active within the app. Enjoy!
   

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

All iOS in-app purchases are managed by Apple, this means the whole billing process of charging your credit card, approving your purchase and generating your invoice for it is being handled by Apple. And it is very easy to find.

You can easily reproduce your invoices for the purchases you have made through your Apple ID account
by following these steps below:

1. Open your Settings app, tap the button that reads your name, then tap iTunes & App Store.
   
   
2. On the new screen – tap your Apple ID (on the top of the screen), choose View Apple ID (you may be asked to sign in with your Apple ID credentials at this point), then tap Purchase History.
   
   
3. You will now receive a list containing all of your past purchases. Find your Hotspot VPN Premium purchase and tap the Total Billed button underneath it to view it’s invoice.
   
   
   – Please note that If you are using Family Sharing you will get a list containing only your purchase history, means that you won’t see any of the purchases made by other family members. In order to view other family member’s purchases – you will have to sign in using their Apple ID.

You may hit the Resend button to have the invoice sent to your email once again.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

Before we start, please make sure you meet the following requirements:

1. You are connected to the internet using Wi-Fi or mobile carrier 2G/ 3G/ 4G or LTE.
   
2. Your device is using an Apple official iOS, and is not jailbroken.
   
3. The iOS version on the device you are using is 8 or later.
   
4. There is no 3rd party application that may interfere with the internet settings such as antivirus, firewall, TV streamer, etc…
   
5. Make sure the VPN app you are using is up to date.

 
Now, let’s troubleshoot the connection issue

1. Open the Settings app and tap the Safari listing inside it. On the new Safari settings screen – tap Clear History and Website Data.
   
2. Reboot your device:
   
   – On iPhone X / XS – press and hold the lock button and one of the volume buttons (at the same time) on the sides of your device, then slide the Slide to power off. Wait until the phone is shut down, then press and hold the lock button again to restart it.
   
   – On iPhone SE/ 5/ 5S/ 6/ 6S/ 7/ 7S/ 8 – press and hold the lock button and the home button (at the same time) on your device, then slide the Slide to power off. Wait until the phone is shut down, then press and hold the lock button again to restart it.
   
   
3. Open the Hotspot VPN app you are using, choose your preferred server.
   (If you don’t know how to select a server – Click here) then on the home screen – tap Connect.
   
   
4. Open the Settings app and turn the Airplane Mode – ON, then OFF.
   Get back to the Hotspot VPN app and tap the Disconnect button.
   
   
5. Once disconnected – on the Hotspot VPN home screen tap the Change Location button,
   select the Optimal Server option then tap Connect.
   
   
6. Now while you are connected – get back to the server selection screen and choose a server located in a nearby country. For example: if I’m located in France – I should select a Germany server or a United Kingdomone, since they are geographically close. Click here to learn more about how to select the best server for you.
   
   
7. Open the Settings app, scroll down and tap the Hotspot VPN listing. On this new screen – turn the Background Refresh – OFF and then, once it’s OFF – turn it back ON.
   
   
8. Now let’s finish by testing our connection – Try changing the network you are using (for example: if you were connected using Wi-Fi, switch to 2G/ 3G/ 4G/ LTE and vice versa), open the Hotspot VPN again and tap Connect.
   

In case the issue persists, please uninstall the app from your device and download it from the App Store again using this download link. We highly recommend you to check our guide called Which server should I choose, which provides 4 easy tips for achieving the best VPN experience.

Still having a hard time connecting?
Please Contact us and our support team will be glad to assist you!

Re-installing a VPN profile is fairly easy. Please follow the following steps:

1. Open the Settings app and tap the General button.
   
2. On the General menu – tap the Profiles button, then the Hotspot VPN profile.
   
3. At the bottom of the Profile screen

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

Having a hard time accessing the internet once connected to the VPN? This usually happens as a result of a network issue or a VPN connectivity problem. These both can be easily troubleshot using one or more of the following methods:

Option 1

Switch your network connection. If you are connected to a WiFi network, switch to cellular (2G/ 3G/ 4G/ LTE) and if you are using cellular connection, connect to a nearby WiFi network. Now try connecting to the VPN again and see if you can now access the internet.

Option 2

Wi-Fi network did work but the cellular didn’t? this means the problem is caused by the internet supplier (such as Vodafone, Orange, AT&T, etc…) and in this case all you can do is try and restore your internet connection.

1. Connect to WiFi – Turn the WiFi switch OFF and then back ON.
   
2. Reset your cellular connection (2G/ 3G/ 4G/ LTE). You can do it simply
   by turning airplane mode ON, wait a few seconds and then switch it back OFF.
   
3. Disconnect Hotspot VPN and check your internet access now.

Does your internet access now work properly? If so – try each of the following:

1. Choose the best unblockable server for you according to your current physical location. See our Which server should I choose short article and learn the tips and tricks for achieving the best VPN experience possible.
   
   
2. Try connecting using one of the unblockable server (available on the Hotspot VPN app’s Select location screen). Asides from having an “unblockable” tag, you can identify unblockable servers by the lightning icon on their flag.
   
   
3. Choose the best unblockable server for you according to your current physical location. See our Which server should I choose short article and learn the tips and tricks for achieving the best VPN experience possible.
   
   
4. Disconnect from the VPN, close the app, kill it in the background then open it once again. Now try connecting using one of the unblockable server (available on the Hotspot VPN app’s Select location screen). Asides from having an “unblockable” tag, you can identify unblockable servers by the lightning icon on their flag.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

Using VPN for social apps is very popular these days. Trying to prevent it, many app developers try to block VPN connections by limiting their performance. Hotspot VPN bypasses those app limitations easily using special servers with hidden and unblockable protocols specially developed to avoid this issue.

Option 1 

1. Try connecting using one of the unblockable server (available on the Hotspot VPN app’s Select location screen). Asides from having an “unblockable” tag, you can identify unblockable servers by the lightning icon on their flag
   
   
2. Choose the best unblockable server for you according to your current physical location. See our Which server should I choose short article and learn the tips and tricks for achieving the best VPN experience possible.
   

Option 2

1. Disconnect from the VPN, close the app, kill it in the background then open it once again. Now try connecting using one of the unblockable server (available on the Hotspot VPN app’s Select location screen). Asides from having an “unblockable” tag, you can identify unblockable servers by the lightning icon on their flag:
   
   
2. Choose the best unblockable server for you according to your current physical location. See our Which server should I choose short article and learn the tips and tricks for achieving the best VPN experience possible.

Option 3

If you are still having a hard time trying to access WhatsApp, Instagram, Facebook, Skype or any other app once connected Hotspot VPN, it might be and indication that the network or the VPN connectivity has a problem.These both can be easily troubleshot using one or more of the following methods:

1. Switch your network connection. If you are connected to a WiFi network, switch to cellular (2G/ 3G/ 4G/ LTE) and if you are using cellular connection, connect to a nearby WiFi network. Now try connecting to the VPN again and see if you can now access the internet.
   
   
2. Wi-Fi network did work but the cellular didn’t? this means the problem is caused by the internet supplier (such as Vodafone, Orange, AT&T, etc…) and in this case all you can do is try and restore your internet connection:
   
   2.1 Connect to WiFi – Turn the WiFi switch OFF and then back ON.
   2.2 Reset your cellular connection (2G/ 3G/ 4G/ LTE). You can do it simply by turning airplane mode ON,
   wait a few seconds and then switch it back OFF.
   
   
3. Disconnect Hotspot VPN and check your internet access now.
   
   
4. Does your internet access now work properly? If not – try each of the following:
   
   4.1. Choose the best unblockable server for you according to your current physical location. See our Which server should I choose short article and learn the tips and tricks for achieving the best VPN experience possible.
   
   4.2. Try connecting using one of the unblockable server (available on the Hotspot VPN app’s Select location screen). Asides from having an “unblockable” tag, you can identify unblockable servers by the lightning icon on their flag:
   
   4.3. Choose the best unblockable server for you according to your current physical location. See our Which server should I choose short article and learn the tips and tricks for achieving the best VPN experience possible.
   
   4.4. Disconnect from the VPN, close the app, kill it in the background then open it once again. Now try connecting using one of the unblockable server (available on the Hotspot VPN app’s Select location screen). Asides from having an “unblockable” tag, you can identify unblockable servers by the lightning icon on their flag.
   
   4.5. Choose the best unblockable server for you according to your current physical location. See our Which server should I choose short article and learn the tips and tricks for achieving the best VPN experience possible.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

While Hotspot VPN provides you with the best, fastest most secure VPN servers in the world, 94% of the world’s VPN users don’t know how to use VPN services. That’s right. It’s a huge number and it is the main reason why most users get nearly half the performance and the benefit they should get.

First, choosing the best VPN server for you is crucial for good performance, so make sure to select the best server for you, according to our Which server should I choose short guide.

Internet connection is still slow? Let’s try troubleshooting it using one or more of the following methods:

1. Switch your network connection. If you are connected to a WiFi network, switch to cellular (2G/ 3G/ 4G/ LTE) and if you are using cellular connection, connect to a nearby WiFi network. Now try connecting to the VPN again and see if you can now access the internet.

2. Wi-Fi network did work but the cellular didn’t? this means the problem is caused by the internet supplier (such as Vodafone, Orange, AT&T, etc…) and in this case all you can do is try and restore your internet connection:

2.1. Connect to WiFi – Turn the WiFi switch OFF and then back ON.
2.2. Reset your cellular connection (2G/ 3G/ 4G/ LTE). You can do it simply by turning airplane mode ON, wait a few seconds and then switch it back OFF.

Disconnect Hotspot VPN and check your internet access now. Does your internet access now work properly? If so – try each of the following:

1. Choose the best unblockable server for you according to your current physical location. See our Which server should I choose short article and learn the tips and tricks for achieving the best VPN experience possible.
   
   
2. Try connecting using one of the unblockable server (available on the Hotspot VPN app’s Select location screen). Asides from having an “unblockable” tag, you can identify unblockable servers by the lightning icon on their flag.
   
   
3. Choose the best unblockable server for you according to your current physical location. See our Which server should I choose short article and learn the tips and tricks for achieving the best VPN experience possible.
   
   
4. Disconnect from the VPN, close the app, kill it in the background then open it once again. Now try connecting using one of the unblockable server (available on the Hotspot VPN app’s Select location screen). Asides from having an “unblockable” tag, you can identify unblockable servers by the lightning icon on their flag.
   
   
5. Choose the best unblockable server for you according to your current physical location. See our Which server should I choose short article and learn the tips and tricks for achieving the best VPN experience possible.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

Using Hotspot VPN enables you to bypass restrictions and access country blocked and geo-blocked material, while on top of that, a VPN provides an additional layer of security with almost no performance reduction at all!
Learn more about the advantages of using VPN for streaming on VPN for streaming by our amazing Kate L. Davis from the Hotspot VPN tech team.

Now for the main reason that probably brought you here – you can’t access Netflix, Hulu, iPlayer, Spotify or any other streaming service using Hotspot VPN,so let us show you how unbelievably easy that is. In past years we would have now asked you to go through a long process of many different manual configurations and settings using a bunch of  pretty sketchy 3rd party softwares and apps but not anymore!

Not so long ago our extremely talented team of engineers has come up with a whole new, one of its kind protocol, which enables you to stream whatever you want from various countries around the world!
It is that simple – on each one of our apps, there are special server titled Streaming servers. These servers are using our special streaming protocol and will allow you to seamlessly consume content from all kinds of streaming services from all over the world.

Simply select any of these streaming servers, according to the target country you wish you to connect through and to their quality bars, and you are perfectly good to go!

Found a streaming service our streaming servers couldn’t work with?

Please let us know so our team will be able to update it ASAP.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

You have an active subscription (Hotspot VPN Premium membership) yet the app does not recognize it? There are a few possible reasons for why it might happen. First, make sure you have properly tried to restore your membership according to our short guide – How Do I Restore My Purchase?.

In case you have followed all the instructions and it still doesn’t work, please follow these instructions in order to restore your purchase:

1. Open the Settings app. Tap the button that reads your name, then the iTunes & App Store button.
2. Tap the button that reads your Apple ID at the top of the screen, then View Apple ID (You may be required to sign in with your Apple ID at this point).
3. Scroll down a bit and tap the Subscriptions button.
4. Make sure you have an active Hotspot VPN subscription and that it has not yet expired.

If your subscription is active and the instructions in How Do I Restore My Purchase? Didn’t work, please Contact Us and our devoted team will be glad to assist you with the issue ASAP.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

Since iOS requires all VPN apps to install a “profile” in order to enable their VPN service – all VPN apps ask for profile installation upon first launch. In order to avoid confused users, Hotspot VPN only ask for a profile installation once on first setup.

First, let’s check whether the Hotspot VPN profile has been actually deleted from your device or maybe we can easily recover it:

1. Open the Settings app.
2. Tap the VPN button (if you don’t see it – it probably means you don’t have any profile installed on your device. In that case simply skip to the “Didn’t have the Hotspot VPN profile on your device?” section below).
3. Look for a profile listing which includes “Hotspot VPN” in it’s title, then tap it so it becomes active again.

Didn’t have the Hotspot VPN profile on your device? Let’s just reinstall it from scratch:

1. Long press the Hotspot VPN app icon until it starts shaking and a small X button appears next to it. Tap that X button then choose Delete in order to delete it from your device (Don’t worry about Hotspot VPN Premiummembership as it is stored on your iCloud account).
2. Use this link and download Hotspot VPN’s latest app version.
3. Open the Hotspot VPN app. On the welcome screen tap the Allow button then once again the Allow button on the system message.
4. iOS will now ask you to enter your password to make sure you are willingly installing a profile, and once you are done – you will once again have a fully functioning VPN app with a properly installed VPN profile!

In case you are a Hotspot VPN Premium member and the app didn’t automatically remember you – please use our short guide on How to restore my purchase?.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

Opened the Select Location screen of your Hotspot VPN app and all servers suddenly show the same default thumbnail instead of their country flags? Well.. you just got yourself a very rare bug experienced only by very few. Luckily it is very easy to troubleshoot.

Usually a simple restart will fix the small issue – close the Hotspot VPN app and kill it in the background, then open it once again. The screen should now show all server flags properly.

Still don’t see the server flags? Close the app and reboot your device:

1. On iPhone X / XS – press and hold the lock button and one of the volume buttons (at the same time) on the sides of your device, then slide the Slide to power off. Wait until the phone is shut down, then press and hold the lock button again to restart it.
   
   
2. On iPhone SE/ 5/ 5S/ 6/ 6S/ 7/ 7S/ 8 – press and hold the lock button and the home button (at the same time) on your device, then slide the Slide to power off. Wait until the phone is shut down, then press and hold the lock button again to restart it.

Now, once your device is back on – open the Hotspot VPN app. The screen should now show all server flags properly.

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.

Tapped the Connect button on the Hotspot VPN app’s home screen, the app shows as if it is connected yet your device has no active VPN connection (You can tell your device is connected to a VPN by the ‘VPN’ title in it’s status bar)? Well.. you just got yourself a very rare bug experienced only by very few. Luckily it is very easy to troubleshoot.

All you have to do is close the app and reboot your device:

1. On iPhone X / XS – press and hold the lock button and one of the volume buttons (at the same time) on the sides of your device, then slide the Slide to power off. Wait until the phone is shut down, then press and hold the lock button again to restart it.
2. On iPhone SE/ 5/ 5S/ 6/ 6S/ 7/ 7S/ 8 – press and hold the lock button and the home button (at the same time) on your device, then slide the Slide to power off. Wait until the phone is shut down, then press and hold the lock button again to restart it.

Now, once your device is back up – open the Hotspot VPN app. Notice that now whenever you connect using the app, it will add a small ‘VPN’ title on your device’s status bar (on iPhone X/ XS – it will appear at the top of yourControl Center).

In case this article didn’t solve your issue, please Contact Us.
Our devoted support team will be glad to assist you.